Shipping policy
SHIPPING POLICY
Effective: July 4, 2026
At Koatly, we ship worldwide with tracking on every order. This policy explains our processing times, delivery windows, shipping costs, and how to track your order every step of the way.
PROCESSING TIME
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing the next business day.
You'll receive an email with your tracking number as soon as your order ships.
SHIPPING TIME
Standard delivery takes 5–8 business days after your order ships. Delivery times may vary slightly based on your location and local carrier handoff.
Total time from order to doorstep is typically 6–11 business days.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your location and order size. Any current promotional shipping offers will be applied automatically at checkout.
ORDER TRACKING
Every Koatly order ships with full tracking. Once your order ships, you'll receive a tracking number by email.
You can track your order anytime at 17track.net using the tracking number provided in your shipping confirmation.
SHIPPING CARRIER
Koatly orders are shipped via YUN Express, an international shipping partner that hands off to your local carrier for final delivery (USPS in the United States, and equivalent national carriers in other countries).
DELAYED OR MISSING ORDERS
If your tracking hasn't updated in more than 7 business days, or if your order shows as delivered but you haven't received it, please contact us right away at support.koatly@gmail.com with your order number.
We'll investigate with the carrier and make it right — either with a replacement or a full refund, depending on the situation.
INCORRECT ADDRESSES
Please double-check your shipping address at checkout. Koatly isn't responsible for orders shipped to an incorrect address provided by the customer.
If you catch a mistake right after placing your order, email us immediately at support.koatly@gmail.com — if the order hasn't shipped yet, we can update the address at no charge.
CUSTOMS, DUTIES, AND TAXES
International customers are responsible for any customs duties, import taxes, or fees imposed by their country. These charges are not included in the product price or shipping cost and are collected by your local customs authority.
LOST OR DAMAGED PACKAGES
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at support.koatly@gmail.com with your order number and photos of any damage. We'll send a replacement or issue a full refund.
QUESTIONS?
We're here to help. Email us anytime at support.koatly@gmail.com and a real person will get back to you within 1–2 business days.
---
Koatly · support.koatly@gmail.com · Last updated July 4, 2026